Refund Policy

Last updated: January 1, 2025

At Dion's Pizza, we are committed to providing our customers with high-quality digital recipe books. We understand that sometimes a product may not meet your expectations. This Refund Policy outlines the conditions under which refunds or exchanges may be issued. Please read this policy carefully before making a purchase.

1. Digital Products - No Automatic Refunds

Due to the nature of digital products, all sales of our recipe books are considered final. Once a digital download link has been delivered to your email, the product is considered "used" and cannot be returned. However, we want you to be completely satisfied with your purchase. If you encounter any issues, we encourage you to contact our support team, and we will work with you to resolve the problem.

2. Eligibility for Refunds

We will issue a full refund under the following circumstances:

• Non-Delivery: If you did not receive your download link within 24 hours of your purchase, and the issue was not caused by an incorrect email address or technical problems on your end, we will issue a full refund.
• Technical Errors: If our download system fails and we are unable to provide you with a working download link after multiple attempts, you are eligible for a refund.
• Duplicate Purchase: If you accidentally purchased the same product twice, we will refund the duplicate transaction.
• Unauthorized Transaction: If your payment was made without your authorization (e.g., fraud), we will refund the full amount after verification.

3. Refund Requests

To request a refund, you must contact our support team within 14 days of your purchase date. Please provide the following information in your request:

• Your full name and email address used for the purchase.
• Order number or transaction ID.
• Description of the issue and the reason for your refund request.
• Any relevant screenshots or evidence (if applicable).

Send your refund request to: [email protected]. We will review your request and respond within 5-7 business days.

4. Non-Eligible Refunds

Refunds will not be issued in the following cases:

• If you have downloaded the product and simply changed your mind about the content.
• If you are unhappy with the recipes due to personal taste preferences, as recipes are subjective and results may vary.
• If you did not read the product description carefully before purchasing.
• If the download link has expired after 30 days and you failed to download the product in time.
• If you are requesting a refund more than 14 days after the purchase date.

5. Exchanges

If you purchased a recipe book and believe it does not match the description, we may offer an exchange for another recipe book of equal or lesser value, subject to availability. Exchange requests must be submitted within 14 days of purchase. We will evaluate each request on a case-by-case basis and may request additional information to verify your claim.

6. Refund Process

Once your refund request is approved, we will process the refund to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution. We will send you a confirmation email once the refund has been processed. Note that some payment providers may take longer to complete the transaction.

7. Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us, we will provide all relevant transaction details and evidence of product delivery to dispute the chargeback. We encourage customers to contact us directly before filing a chargeback so we can attempt to resolve the issue quickly.

8. Contact Us

If you have any questions about our Refund Policy or need assistance with a purchase, please contact our support team:

Email: [email protected]
Address: 123 Pizza Lane, Flavor Town, USA
Response Time: We aim to respond within 24-48 hours during business days.